Frequently Asked Questions

Got questions about renovations, maintenance or our process? Find answers below, or get in touch for anything else.

General Questions

What services does MTS Group offer?
We offer a comprehensive range of services including commercial refurbishments, facilities maintenance, site maintenance and property management capabilities, educational facility upgrades, lawns and grounds maintenance, and full house renovations. Contact us on 0452 563 787 to discuss your project.
What areas do you service?
We are based in Speers Point and service the Lake Macquarie LGA. We also service regional areas across New South Wales for larger projects.
Do you offer free quotes?
Yes, we offer free no-obligation on-site consultations. We'll visit your property, discuss your needs and budget, and provide a detailed quote. Book yours today via our contact page.
What guarantees do you offer?
We offer a workmanship warranty on every project — the scope and duration vary depending on the job. All appliances and products carry their own manufacturers' warranties. Most importantly, we offer a full satisfaction guarantee — the job won't be completed until you are satisfied.
Who are your typical clients?
We work with homeowners, strata and body corporates, real estate and property managers, commercial facilities managers, and retail, medical and industrial clients — including educational facility upgrades for schools and childcare centres.
How long have you been in business?
MTS Group has over 20 years of experience in residential and commercial construction. We specialise in renovations and property maintenance across the Speers Point and Lake Macquarie region — see MTS Group's track record.
Can I see examples of your work?
Yes! We provide examples during our free consultations so you can see the quality standards we adhere to. We also offer a list of previous client referees. Check our testimonials page for client reviews.
How long are your property maintenance contracts?
We create a unique property maintenance contract for each client, whether commercial, strata or body corporate company. We don't have fixed contracts with terms that aren't beneficial to particular entities. Just give us a call to find out how we can work together.

Questions by Service

Each service page has its own detailed FAQ section with answers specific to that trade.

Home Renovations

  • Q:How much does a bathroom renovation cost?
  • Q:How long does a bathroom renovation take?
  • Q:How much does a kitchen renovation cost?
  • Q:Do you handle all the trades — tiling, plumbing, electrical?
  • Q:Do you offer a warranty on renovation work?
View all Home Renovations FAQs →

Commercial Refurbishment

  • Q:What types of commercial refurbishment does MTS Group handle?
  • Q:Can you work on commercial properties after hours?
  • Q:What is an end-of-lease make-good?
  • Q:Do you work with property managers and strata companies?
View all Commercial Refurbishment FAQs →

Facilities Maintenance

  • Q:What is the difference between preventative and reactive maintenance?
  • Q:Do you offer ongoing maintenance contracts?
  • Q:What is your response time for reactive maintenance?
  • Q:Do you provide maintenance reports?
View all Facilities Maintenance FAQs →

Educational Facilities

  • Q:Do you schedule work during school holidays?
  • Q:Are your team members cleared to work in schools?
  • Q:What compliance requirements apply to childcare facilities?
  • Q:Can you handle playground repairs?
View all Educational Facilities FAQs →

Lawns & Grounds

  • Q:How often should my lawn be mowed?
  • Q:Do you offer regular ongoing lawn maintenance programs?
  • Q:Can you handle large commercial and strata grounds?
  • Q:Do you supply and install irrigation systems?
View all Lawns & Grounds FAQs →

Still Have Questions?

We're happy to answer anything not covered here. Call us or send an enquiry — we typically respond within 24 hours. Or browse our service area pages for region-specific FAQs.